Question 1

Why should I trim my wick?

Accepted Answer

Trimming wicks can prolong the life of your candle. A longer wick can cause uneven  burning, flaring, and sooting.

Question 2

How do I care for my soy candles?

Accepted Answer

Remember to trim the wick before lighting. DO NOT burn candle more than 4 hours at a time. DO NOT leave candle burning unattended. DO NOT move candle while lit. Avoid placing candle in direct sunlight or harsh indoor lighting. Keep candle away from children, pets, open windows, and fans. STOP use when ¼ wax remain.

Question 3

Why can’t I place my candle near sunlight?

Accepted Answer

Candles placed in direct sunlight can cause it to melt due to bright light and/or over   exposed heat.

Question 4

What is your shipping policy?

Accepted Answer

All orders will be shipped 3-5 business days from transaction.

Question 5

Why can I not smell my small candle in my large room?

Accepted Answer

Larger rooms may need more than one “small” candle. A general rule is one 8 oz  candle for every 10 sq feet.

Question 6

Do you offer wholesale and candle making courses?

Accepted Answer

Whether it’s a special occasion or an everyday need Church Girl Candles will be delighted to meet your wholesale needs. Church Girl Candles will be honored to help you host your very own candle making party.  Email us at info@churchgirlcandles for more details.

Question 7

What is your return and exhcange policy?

Accepted Answer

No returns due to COVID-19. We would like for everyone to stay safe. Thank you for your understanding.

Question 8

Why are your candles only white in color?

Accepted Answer

Our candles are free from dyes making it eco-friendly to give you a cleaner burn.

Question 9

Why can’t I burn my candle more than four hours at a time?

Accepted Answer

The wick will collect carbon. Carbon can cause your wick mushroom producing a large flame.

Question 10

How do I care for my wax melts?

Accepted Answer

Remove packaging before use. DO NOT add water. DO NOT melt on stovetop or in non-approved appliances. Use ONLY in well ventilated areas away from flammable objects. STOP use when ½ wax remain.

Frequently Asked Questions